Most of us these days work in a cubicle, although the past ten years have really seen a transformation of space and place at the workplace in order to create happier, and therefore more productive, workers. This article in the NYTimes focused on some organizations in Seattle that have embraced a more open work floor plan:
MARTHA CHOE’S ideal working space is not her private office, nice though it is, but rather a long, narrow table in the vast atrium of the Bill & Melinda Gates Foundation headquarters here.
Ms. Choe, a former member of the City Council here, is the foundation’s chief administrative officer, and she had considerable input in the building’s design. One objective from the start was to give the 1,000 employees a variety of spaces to accommodate different kinds of work. “There’s a recognition that we work in different modes, and we’ve designed spaces to accommodate them,” she says. “I think one of the lessons is to understand your business, and understand what your people need to do their best work.”
The building was designed by NBBJ, a 700-employee architecture firm whose largest operation is in Seattle. The structure is a culmination of ideas about the 21st-century workplace that NBBJ has been exploring in corporate office designs worldwide, including its own offices here.
These are the main concepts: Buzz — conversational noise and commotion — is good. Private offices and expressions of hierarchy are of debatable value. Less space per worker may be inevitable for cost-effectiveness, but it can enhance the working environment, not degrade it. Daylight, lots of it, is indispensable. Chance encounters yield creative energy. And mobility is essential.
This isn’t a suddenly exploding trend. NBBJ’s research has found that two-thirds of American office space is now configured in some sort of open arrangement. But even as these designs save employers space and money, they can make office workers feel like so many cattle. So how to humanize the setting?
SEATTLE serves as a test tube because of several converging factors: There’s a lot of money here to experiment with projects. The work force is relatively young and open to innovation. And the local culture places a high value on informality, autonomy and egalitarianism. People will put in long hours under high pressure if they feel respected, but they won’t tolerate being treated like Dilberts.
Most office workers in Seattle and elsewhere labor in environments much less inspiring than Ms. Choe’s. And most employers have much less to spend to make things pleasant. (Bill and Melinda Gates personally contributed $350 million of the campus’s $500 million cost.) But staying competitive requires coming up with the best ideas, and the office environment can be the incubator for them.
I am all for creating spaces that encourage collaboration and make workers feel comfortable and ready to get down to business. My only question is lack of meeting space. In my last two jobs it has been very hard to find private spaces to meet, although both were cubicle-based workspaces so that layout doesn’t necessarily solve things either. And I’m not alone in my concerns, as the article points out:
NOT all of NBBJ’s corporate clients have boarded the informality-and-buzz bandwagon. When the R.C. Hedreen Company, a real estate development firm based in Seattle, commissioned a renovation of a 10,800-square-foot floor in an old downtown office building five years ago, it specified a perimeter of private offices. Collaborative spaces are provided for creative teamwork, but the traditional offices remain the executives’ home ports.
“Individually, a lot of our workday is taken up with tasks that are better served by working alone in private offices,” says David Thyer, Hedreen’s president.
Susan Cain, author of “Quiet: The Power of Introverts in a World That Can’t Stop Talking,” is skeptical of open-office environments — for introverts and extroverts alike, though she says the first group suffers much more amid noise and bustle.
What are your thoughts on work space? Do you like having an open space to share, or do you prefer your own cubicle or booth? How do you handle the meeting privacy issues at your office? Leave your thoughts in the comments below.
- Office Spaces: Last June, the Bill & Melinda… (curbed.com)
- A Model of Integrated Design: The Bill & Melinda Gates Foundation Campus (dirt.asla.org)
- Charting the Transformation of the Office Landscape (bayintegratedmarketing.wordpress.com)